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Spin.City wants you to have fun while gambling at his casino. Our number one priority is to have a long-term, positive relationship with you. It's down to us to be fair, helpful and fun to be with.

Gambling is an attractive option if you want to try your luck. Most casino visitors enjoy this kind of entertainment without any problems, however, there is a certain percentage of people who lose control over themselves while gambling. Therefore, if you feel that you are facing problems with gambling that are causing you inconvenience, please read further.

Underage gaming

Persons who have not reached the age of 18 years old are not allowed to create an account on our website. To prevent this from happening, we regularly perform certain security checks. Also, the casino reserves the right to request additional confirmation of age at any time.

However, we realise that due to the wide availability and the nature of the Internet, people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information:

If you know that someone who has not reached the age of 18 is playing in our casino, please notify our support team immediately.

Dealing with addiction

The first question is: are you addicted? That's always a difficult question. If you're not sure, then take this quick anonymous test and see what the results say. Please keep in mind that unless you look at yourself objectively, it's very hard to work out whether you have an addiction or not.

gamblersanonymous.org

If you think you have a gambling problem you should take the necessary steps to temporarily suspend or exclude your account until you resolve your issues. Should you not wish to suspend or exclude your account but just better control your gaming times and spending, you may choose to place limits on your deposits, losses, wager or session times.
We provide tools that will allow you to limit your game in different ways. For your benefit you will not be allowed to remove any restrictions placed on your account or bets until a minimum period of twenty four hours from the moment you request to decrease the limitation. Increase in restrictions will be affected immediately. Go to the “Settings” page in your profile to set the following limits:

  • Deposit limit

By setting the deposit limit, you will not be able to deposit more than the set amount. You can set the deposit limit on a daily, weekly or monthly period. The limit becomes effective straight away.

  • Loss limit

By setting the loss limit, you can not lose more than the amount you set. You can set the loss limit on a daily, weekly or monthly basis. When you run out of money according to your limit, you will not be able to play for money on a set time period. The limit becomes effective straight away.

  • Session limit

You can set the time limit for your game session. The time will start counting down from the moment you log in to the website. When the time period expires, you will receive a reminder that the session limit has come to an end with an option to log out or continue playing.

  • Wager limit

Set a limit on the amount of money you can wager over a particular period of time. When the limit is reached you will get a message which informs you that your wager limit has been reached and you will not be able to place any further bets. The limit becomes effective straight away.

  • Cool-off period

You can also set the сool-off period for your account. During the сool-off period you will be blocked from depositing to the casino and from playing on real money. The setting is applied immediately. Upon expiring, your account cannot be automatically re-activated. Please go to the “Settings” page in your profile and click “Apply”.

  • Self-exclusion period

You can set the self-exclusion period for your player account, ranging from 24 hours to 2 months. If you feel you need a longer period than that or even permanent exclusion – please contact the Customer Care team. The setting is applied immediately. During a self-exclusion period, there will be no way for you to get to your account. You neither can edit the self-exclusion period. Make sure to request the cashout before setting the self-exclusion, otherwise there will be no way to request for withdrawal.

We will help you to use the self-exclusion option. However, you accept that we have no responsibility or liability whatsoever if you continue gambling and/or seek to use the Website and we fail to recognize or determine that.

How to avoid gambling addiction

Following the rules placed below, you can enjoy the game without anxiety:

  • Gambling is an entertainment. Do not treat it as a way of earning money;
  • Avoid trying to “recover” your losses;
  • Set the time and the amount of money you can spend for gambling. Stick to these limits;
  • Take regular breaks. Once setting a maximum limit, do not further increase it;
  • Do not borrow money for gambling;
  • Do not hesitate to ask for help if you feel that you can not stop in time;
  • Try to lead an active social life, spend more time with your family and search for other hobbies.
  • Start playing only when you are calm and concentrated;
  • Do not gamble if you are under the influence of alcohol or any other substance.

If you feel that you can not control your gambling activity, ask for help. Here is a list of organizations that will provide you with the necessary support and assistance: